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Technical Customer Support Engineer, North America

Hercules

MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.

In brief

Hercules is hiring: Technical Customer Support Engineer, North America in the US.

Duties

  • Improve our product/platform: Every time we fix a customer app, you will update our underlying platform or AI agent to make sure the issue never…

Required profile

  • What skills will you have?
  • Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
  • You are welcome to stay as a technical support engineer for as long as you'd like.

Excerpt from the ad

What are we looking for? We’re hiring a Technical Support Engineer to help our top customers successful build and scale their apps. What will you do? - Help resolve issues with customer apps: Our customers are…

Source: ad by Hercules, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.

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FAQ

Frequently asked questions

Can this job be done remotely?

Yes, the ad says the job is fully remote.

Where is the job based?

The job is based in the US (United States).

How do I apply for this job?

Click “Apply now”: with your free MakeYouFirst account, your CV and cover letter are tailored to this job, the recruiter’s email is found for you and the application is sent from your own mailbox once you approve it.

Which software should I master for customer support agent jobs?

Business support roles expect strong office software skills and often a specialist tool, such as an ERP, an HR system, accounting software or a CRM. Name them precisely in your CV, with your level.

Can you start customer support agent jobs through an apprenticeship or internship?

Yes, business support and IT employers regularly hire apprentices, interns and graduates, often with a permanent job at the end. Use the contract filter to list those offers.

Listing published by Youssef Douiri, founder of MakeYouFirst · Updated on 12 November 2026

MakeYouFirst — a Global Digital Agency product