Customer Support Manager Americas - US Remote
WeTravel EN
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In brief
WeTravel is hiring: Customer Support Manager Americas - US Remote in the US.
Duties
- In this role, you'll own the LATAM Customer Support team while also managing our Fin (Intercom) operations.
- You'll bridge Product, Marketing, Sales, and Support - translating every new feature launch into Fin (Intercom) workflows and AI-deflection…
- Your primary focus is leading and developing the team, and you'll stay closely involved in Fin (Intercom) and all of its operations as the function…
- You will sit within the Customer Support organization, reporting to the Global Director of Customer Support.
Required profile
- If you're a strategic customer support manager who sees support as a product, loves bringing clarity to complexity, and is passionate about building…
- Are professionally fluent in English and Spanish (required, any additional languages a plus)
- Have 3–4 years of experience managing, coaching, and leading a customer-facing support team, including running 1:1s, performance reviews, and…
Excerpt from the ad
Hi!👋 I'm Beth Trame, Global Director of Customer Support, based in the US. I'm excited to find a Customer Support Manager - Americas to join our amazing global team. In this role, you'll own the LATAM Customer Support…
Source: ad by WeTravel, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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