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Bilingual Customer Support Associate (Call Center)

Promise

MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.

In brief

Promise is hiring: Bilingual Customer Support Associate (Call Center) in the US.

Duties

  • The Customer Support Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support.
  • In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief…
  • Every call is a real person on the other end, and every conversation is a chance to make their day a little easier.
  • Your role is essential in helping clients regain financial stability.
  • Real impact, every day. You won't just take calls - you'll help people work through some of the hardest financial situations they've faced, day…

Excerpt from the ad

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance…

Source: ad by Promise, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.

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FAQ

Frequently asked questions

Where is the job based?

The job is based in the US (United States).

How do I apply for this job?

Click “Apply now”: with your free MakeYouFirst account, your CV and cover letter are tailored to this job, the recruiter’s email is found for you and the application is sent from your own mailbox once you approve it.

Which software should I master for customer support agent jobs?

Business support roles expect strong office software skills and often a specialist tool, such as an ERP, an HR system, accounting software or a CRM. Name them precisely in your CV, with your level.

Can you start customer support agent jobs through an apprenticeship or internship?

Yes, business support and IT employers regularly hire apprentices, interns and graduates, often with a permanent job at the end. Use the contract filter to list those offers.

Listing published by Youssef Douiri, founder of MakeYouFirst · Updated on 12 November 2026

MakeYouFirst — a Global Digital Agency product