Technical CX Specialist
Harvey EN
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In brief
Harvey is hiring: Technical CX Specialist in the US.
Duties
- Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
- Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
- Troubleshoot issues including AI output quality, app login, feature requests, REST APIs, error logs, and authentication/token issues.
- Maintain a high standard of reliability and accountability, ensuring consistent coverage and follow-through during assigned shifts.
- Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
Excerpt from the ad
WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge…
Source: ad by Harvey, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.