Support Operations Specialist (Night Shift)
Aera Technology · Pune EN
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In brief
Aera Technology is hiring: Support Operations Specialist (Night Shift) in Pune.
Duties
- Advanced Troubleshooting: Own and resolve the moderate-to-complex customer issues, including performance problems, data corruption, and advanced…
- Mentorship: Provide informal guidance, ticket reviews, and shadow sessions for junior staff to help build their technical skills.
- Process Improvement: Identify and help implement support process improvements (e.g., new macros, streamlined escalation paths, new reporting).
- Cross-Functional Liaison: Collaborate directly with Engineering, Product, and Customer Success teams on bug prioritisation and customer…
- Incident Management: Lead technical troubleshooting on high-priority incident calls with customers.
Excerpt from the ad
Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes…
Source: ad by Aera Technology, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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