Sr Director, Atlas Customer Operations
Gainsight EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
Gainsight is hiring: Sr Director, Atlas Customer Operations in the US.
Duties
- Build the infrastructure that captures how Atlas learns
- Design and stand up the process and tooling that captures roadblocks from Renewal Managers, QA findings, and gaps in agent output
- Define how captured items are ranked, using volume, customer impact, effort to fix, and fit for moving a step from human-led to agent-led.
- Run the cycle that turns ranked items into SOP changes, workflow changes, or requirements for Product and Engineering, and close the loop with the…
- Improve the automation in this loop over time, so bottlenecks surface from data and agent activity and not only from rep reports.
Excerpt from the ad
We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind…
Source: ad by Gainsight, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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