Sr. Customer Support Analyst
Anaplan EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
Sr. Customer Support Analyst.
Duties
- Case Ownership and Resolution: Take ownership of L2 cases, prioritizing based on urgency and customer impact.
- Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with the customer throughout the…
- In-depth Technical Investigation: Research and investigate multifaceted issues related to the Anaplan platform and its integration technologies.
- This includes analyzing applications and server logs, replicating customer issues in a test environment, and working with engineering on bug…
- Customer Collaboration: Communicate with customers through case portal, and when necessary, conduct live troubleshooting sessions with customers via…
Excerpt from the ad
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the…
Source: ad by Anaplan, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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