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Senior Support Operations Manager

OKX · Kuala Lumpur

MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.

In brief

OKX is hiring: Senior Support Operations Manager in Kuala Lumpur.

Duties

  • Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the…
  • What You’ll Be Doing

Required profile

  • You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local…
  • This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.

Excerpt from the ad

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions…

Source: ad by OKX, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.

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FAQ

Frequently asked questions

How do I apply for this job?

Click “Apply now”: with your free MakeYouFirst account, your CV and cover letter are tailored to this job, the recruiter’s email is found for you and the application is sent from your own mailbox once you approve it.

Which software should I master for operations director jobs?

Business support roles expect strong office software skills and often a specialist tool, such as an ERP, an HR system, accounting software or a CRM. Name them precisely in your CV, with your level.

Can you start operations director jobs through an apprenticeship or internship?

Yes, business support and IT employers regularly hire apprentices, interns and graduates, often with a permanent job at the end. Use the contract filter to list those offers.

Listing published by Youssef Douiri, founder of MakeYouFirst · Updated on 13 November 2026

MakeYouFirst — a Global Digital Agency product