Retirement Services Associate
Five Star Solutions EN
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In brief
Five Star Solutions is hiring: Retirement Services Associate in the US.
Duties
- Handle inbound participant calls, emails, and voicemails with professionalism, providing accurate answers to basic inquiries
- Resolve client issues, concerns, and inquiries regarding benefit programs and procedures
- Respond to inquiries related to retirement benefit payment issues in a fast-paced service center environment
- Conduct web-based training sessions for clients as needed
- Escalate client or customer issues to supervisors/managers when necessary
Required profile
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
- 1 year Previous customer service, call center, or office experience preferred
- Strong verbal and written communication skills
- Comfortable working with billing and account information
Excerpt from the ad
We are seeking motivated associates to support retirement plan participants with their distribution and account inquiries. This role offers a mix of classroom and hands-on training and the opportunity to work in a…
Source: ad by Five Star Solutions, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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