Provider Operations Supervisor
Lantern · Dallas EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
Lantern is hiring: Provider Operations Supervisor in Dallas.
Duties
- Lead and manage the team to consistently meet or exceed performance goals and key performance indicators (KPIs).
- Conduct regular quality audits to ensure providers receive accurate, high‑quality support and service.
- Facilitate weekly one‑on‑one coaching sessions with each team member to provide guidance, performance feedback, and development support.
- Identify and establish priority focus areas that align with organizational goals and KPI targets.
- Serve as the primary point of escalation and relationship manager for provider groups.
Required profile
- Bachelor's degree or equivalent.
- At least 2 years of customer service experience.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with data management tools (PowerBI/Power Automate)
- Familiarity with AI tools (Anthropic/Chat GPT)
Excerpt from the ad
About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care…
Source: ad by Lantern, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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