Operations Lead, Care
Tonal · Toronto EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
Tonal is hiring: Operations Lead, Care in Toronto.
Duties
- Lead operational workstreams across Customer Care, taking projects from problem definition through implementation, launch, and ongoing improvement.
- Identify opportunities to simplify processes, reduce manual work, improve customer and advocate experiences, and increase operational efficiency.
- Build and improve automations and self-service experiences, including forms, guided flows, troubleshooting journeys, chat experiences, and other…
- Work with APIs, integrations, and support platforms to connect systems, surface information, and automate repetitive operational workflows.
- Translate operational requirements into practical technical or process solutions, partnering with Engineering, Product, IT, vendors, or other teams…
Excerpt from the ad
OVERVIEW The Operations Lead, Care is a cross-functional operations generalist responsible for helping improve how Tonal’s Customer Care organization works. This role takes on operational problems that span processes…
Source: ad by Tonal, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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