Manager, Support & Operations
Podium · Melbourne EN
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In brief
Podium is hiring: Manager, Support & Operations in Melbourne.
Duties
- As Manager, Support & Operations, you’ll own how support work flows across our local and offshore teams, and directly lead our Product Support…
- Your teams answer how-to questions and troubleshoot customer inquiries so businesses can stay focused on growing.
- This is a senior, hands-on role that combines people leadership with operational ownership.
- You’ll be accountable for how every ticket moves through support, from triage and prioritisation through each tier, escalation and resolution, with…
- You’ll also make sure CX, customers and Engineering stay aligned on escalated issues until the resolution is confirmed and communicated back.
Excerpt from the ad
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving…
Source: ad by Podium, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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