Manager, Customer Support
Braze · São Paulo EN
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In brief
Braze is hiring: Manager, Customer Support in São Paulo.
Duties
- As a Manager in our Global Customer Support team, you will play a crucial role in leading a local team of support specialists committed to fostering…
- You will ensure your team consistently hits their KPIs, conduct regular 1:1s, deliver actionable feedback, map career development paths, and set and…
- You will proactively address performance, champion talent growth, and lead hiring and onboarding for the local team.
- In this role, you will:
Required profile
- Leadership Background: Demonstrated experience managing and mentoring technical support teams, preferably within a high-growth B2B SaaS environment.
- People & Culture Champion: Proven track record in talent recruitment, onboarding, performance management, and cultivating a collaborative…
- Escalation & Case Management: Deep expertise in handling critical, time-sensitive technical escalation
Excerpt from the ad
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating…
Source: ad by Braze, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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