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Customer Support Engineer (UK) — Phaselaw

Pear VC · London

MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.

In brief

Pear VC is hiring: Customer Support Engineer (UK) — Phaselaw in London.

Duties

  • We’re looking for a Customer Support Engineer to help us support our growing customer base in the UK and Europe.
  • You’ll report directly to our CTO and work closely with our entire team to ensure our customers are getting the most out of our products.
  • This is a high-ownership, high-impact, high-growth role where you’ll directly shape the future of the business and will have the opportunity to…

Required profile

  • Proven interest in learning and teaching: You'll be educating customers every day and learning about our product and technical systems.
  • A passion for software products and an interest in diving into the technical weeds on them.

Benefits

  • Impact: Your work will directly shape the future of the company.
  • Growth: High ownership, deep collaboration with company leadership and customers. Potential to grow into new roles and scopes as the company grows.
  • Speed: We move fast, ship often, and value autonomy.

Excerpt from the ad

Location: United Kingdom Type: Full-time Salary: £35,000-£45,000 About Phaselaw Phaselaw is the leading eDiscovery platform for in-house legal and privacy teams. We save teams thousands of hours with tools for document…

Source: ad by Pear VC, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.

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FAQ

Frequently asked questions

Can this job be done remotely?

Yes, the ad says the job is fully remote.

Where is the job based?

The job is based in London (United Kingdom).

How do I apply for this job?

Click “Apply now”: with your free MakeYouFirst account, your CV and cover letter are tailored to this job, the recruiter’s email is found for you and the application is sent from your own mailbox once you approve it.

Which software should I master for customer support agent jobs?

Business support roles expect strong office software skills and often a specialist tool, such as an ERP, an HR system, accounting software or a CRM. Name them precisely in your CV, with your level.

Can you start customer support agent jobs through an apprenticeship or internship?

Yes, business support and IT employers regularly hire apprentices, interns and graduates, often with a permanent job at the end. Use the contract filter to list those offers.

Listing published by Youssef Douiri, founder of MakeYouFirst · Updated on 14 November 2026

MakeYouFirst — a Global Digital Agency product