Customer Support Engineer
LILT · Seattle EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
LILT is hiring: Customer Support Engineer in Seattle.
Duties
- Platform support: Assist linguists and platform customers with day-to-day platform questions, including running jobs, opening and processing files…
- Customer calls: Join weekly customer calls, and jump on ad hoc calls when needed, explaining technical issues clearly and following through to…
- Bug triage: Investigate and reproduce reported errors, filtering and documenting bugs clearly before escalating to the Engineering team, and…
- Queue management: Handle incoming support requests in a timely manner, meeting SLAs and keeping customers informed throughout.
- Product enhancement requests: Document and relay frequent customer pain points or feature suggestions to drive ongoing platform and process…
Excerpt from the ad
ABOUT LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use…
Source: ad by LILT, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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