Can this job be done remotely?

Yes, the ad says the job is partly remote (hybrid).

Where is the job based?

The job is based in Mexico City (Mexico).

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Click “Apply now”: with your free MakeYouFirst account, your CV and cover letter are tailored to this job, the recruiter’s email is found for you and the application is sent from your own mailbox once you approve it.

What contracts are offered for customer success manager jobs?

Retail and sales mostly offer permanent and fixed-term contracts, with extra seasonal staff hired for the sales and the holiday period. Sales roles often add commission or bonuses to the base pay.

What should I highlight when applying for customer success manager jobs?

Your results in figures (targets met, average basket, client portfolio), your people skills and your availability, including weekends. A CV tailored to the ad brings these points to the top.

Customer Success Manager

Motive · Mexico City

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MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.

In brief

Motive is hiring: Customer Success Manager in Mexico City.

Duties

As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico.
The CSM ensures that the customer realizes value from our solutions, helping customer leadership drive adoption and providing guidance in best…
The CSM will take accountability in helping customers and internal cross functional teams find solutions to any issues that arise during the…
Own a book of business with existing customers for expansion and renewals
Ensure consistent retention of revenue and renewal of all accounts

Required profile

2+ years prior experience in a customer-facing role
1+ years prior experience as a CSM or equivalent (owning a renewal target)
Bilingual fluency in Spanish and English required
Ownership of revenue and renewals for a named book of business
Experience working with accounts based in both Mexico and US a plus

Excerpt from the ad

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage…

Source: ad by Motive, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.