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Customer Success Manager

Vetpal GmbH · Berlin

MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.

In brief

Vetpal GmbH is hiring: Customer Success Manager in Berlin.

Duties

  • You own the relationship with our clinics once they've signed.
  • You onboard new practices, set up Emma so she fits the way each clinic works, and become the person practice teams call when they have a question or…
  • You're the bridge between vets and our product: you explain a technical product in the language of everyday practice life, and you bring what you…
  • You work closely with the founders and the rest of our CS team.
  • What you'll work on

Benefits

  • Competitive salary and equity
  • A role you can shape from day one as we build out customer success
  • Direct access to the founders and full visibility into every decision
  • A small, talent-dense team in Berlin that works with speed and intensity
  • Interview process

Excerpt from the ad

We're building the AI operating system for vets. Our AI agent Emma already runs client communication for clinics in 7 countries, including the largest veterinary groups in the world. As Customer Success Manager, you…

Source: ad by Vetpal GmbH, published on Arbeitnow. MakeYouFirst summarises this ad; the advertiser remains responsible for its content.

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FAQ

Frequently asked questions

Where is the job based?

The job is based in Berlin (Germany).

How do I apply for this job?

Click “Apply now”: with your free MakeYouFirst account, your CV and cover letter are tailored to this job, the recruiter’s email is found for you and the application is sent from your own mailbox once you approve it.

What contracts are offered for customer success manager jobs?

Retail and sales mostly offer permanent and fixed-term contracts, with extra seasonal staff hired for the sales and the holiday period. Sales roles often add commission or bonuses to the base pay.

What should I highlight when applying for customer success manager jobs?

Your results in figures (targets met, average basket, client portfolio), your people skills and your availability, including weekends. A CV tailored to the ad brings these points to the top.

Listing published by Youssef Douiri, founder of MakeYouFirst · Updated on 14 November 2026

MakeYouFirst — a Global Digital Agency product