Customer Success & Account Manager — AI Agents
Wing Assistant EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
Customer Success & Account Manager — AI Agents.
Duties
- Own a book of customers. Know what's live, what's blocked, what's broken, who's unhappy, what's unresolved, what's at risk, and where there is an…
- Move things the same day. Customer questions, open items, implementation blockers, engineering escalations, and commercial conversations should get…
- Take customers live. Understand their workflow, configure their AI agent, connect systems, and test everything end to end before launch.
- Configure AI agents yourself. Work with prompts, flows, transfer and escalation rules, and other product settings.
- Troubleshoot before escalating. Reproduce problems, inspect configurations, and fix issues independently.
Required profile
- 2+ years in a customer-facing B2B software role.
- Experience managing customer accounts independently.
- Excellent spoken and written English.
- Experience configuring software independently.
- Strong technical comfort to troubleshoot configuration issues.
Excerpt from the ad
About Central Central builds AI agents that do real work for businesses. Our agents handle a variety of tasks, from answering phones to managing scheduling systems. As we expand into back-office workflows, we are…
Source: ad by Wing Assistant, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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