Customer Operations Manager
Menlo Security EN
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In brief
Menlo Security is hiring: Customer Operations Manager in India.
Duties
- Build and maintain recurring reports and dashboards (health scores, churn/renewal metrics, CSM productivity, NPS/CSAT) that leadership and CSMs rely…
- Pull and clean data from CS platforms to support leadership reporting and QBRs, using AI-assisted tools to accelerate data cleanup and duplicate…
- Own day-to-day administration of CS platforms (e.g., Gainsight, Salesforce, Zendesk/Intercom), including field updates, access requests, and…
- CS Operations Manager.
- Document and refine workflows, playbooks, and automations that the broader CS team uses, proactively identifying and proposing improvements where…
Excerpt from the ad
Menlo Security is the leader in Browser Security for human and agentic workforces. Our mission is to enable humans and agents to connect, communicate, and collaborate securely, without compromise. The Menlo Browser…
Source: ad by Menlo Security, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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