Customer Experience Team Lead - AlephPay
Aleph · Madrid · Permanent contract EN
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In brief
Aleph is hiring: Customer Experience Team Lead - AlephPay in Madrid. Contract: Permanent contract.
Duties
- Customer Success, Retention & Growth
- Own ongoing customer relationships following implementation and onboarding, and lead QBRs with key customers
- Monitor customer health indicators including adoption, spend, utilisation, service trends and engagement
- Own retention and churn management, identifying at-risk accounts early and coordinating recovery actions
- Monitor agreed spend volumes and work with customers and Sales to close utilisation gaps
Excerpt from the ad
Are you ready to join our digital revolution journey? At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon…
Source: ad by Aleph, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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