Customer Care, Program Manager
Robinhood · Chicago EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
Robinhood is hiring: Customer Care, Program Manager in Chicago.
Duties
- Lead end-to-end Contact Center program management for complex, cross-functional initiatives — scope, milestones, success metrics, governance…
- Partner with Product, Engineering, Legal, Compliance, and Risk to ensure CX initiatives meet regulatory requirements (FINRA, SEC, state securities…
- Run governance cadences — steering committees, status reporting, executive updates
- Own risk identification and mitigation, maintaining RAID logs and escalating regulatory/operational/tech risks
- Manage external vendor and financial-services partner relationships — contract deliverables, SLAs, escalation paths
Excerpt from the ad
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of…
Source: ad by Robinhood, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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