Client Services Specialist (Chinese)
capital.com · Melbourne EN
MakeYouFirst tailors your CV to this job, writes the cover letter, finds the recruiter’s email and sends the application from your own mailbox, once you approve it.
In brief
capital.com is hiring: Client Services Specialist (Chinese) in Melbourne.
Duties
- Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and…
- Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey.
- Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence.
- Build lasting client trust and satisfaction through professional, well-informed support and platform training.
Required profile
- Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language.
- Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike.
- A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively.
- Excellent verbal and written communication skills.
Excerpt from the ad
Responsibilities: • Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone. • Guide clients through the KYC verification…
Source: ad by capital.com, published on Careers pages (ATS). MakeYouFirst summarises this ad; the advertiser remains responsible for its content.
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